Gothic and Alternative clothing
I’ve got a fair bit to say about this website. First of all, the website itself is good – well laid out, well styled, there’s a sizing chart etc and above all, the clothes are good value for money. Nice-looking goth clothes are quite hard to come by, and this website sells them at a lower price to the others that I found.
However, their customer service is completely and absolutely terrible! My husband ordered the Enchantress Dress for me, and two girl’s medieval dresses for our daughters, four weeks before Christmas, thinking they should easily get to us in time. Shall I tell you when I got mine? Two weeks ago! Shall I tell you when the kids ones came? Last week! And they were the wrong ones!!! This is terrible!! They never answer the phone number that we had, and I left about 6 messages on the machine (they did get them because their message changed). They also never responded to the several e-mails we sent them; and even ignored us cancelling the order, and sending the items anyway. It was absolutely ridiculous. They were able to take the money from the credit card immediately though.
Coincidentally a friend of ours also ordered from them and had to wait months for her dress, and then it didn’t fit so she sent it back. (Don’t know yet how easily she got her money back).
I’m annoyed because they must rely on the fact that most people won’t bother sending the items back because of all the fuss, and that’s exactly what I’m doing too. Our daughters love their new dresses, which we gave in and let them have, despite not being the ones we ordered. And my dress is lovely. The quality isn’t amazing, but perfectly acceptable. But I wouldn’t recommend buying from this website if you want a smooth transaction.
www.dracinabox.com
